Shipping policy
Radyan Marketplace Shipping Policy
1. Shipping Destinations:Radyan Marketplace ships products domestically internationally to select countries. Please refer to the checkout page to see if shipping is available to your location.
2. Order Processing Time:Orders are processed and shipped within 1-3 business days of payment confirmation, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
3. Shipping Methods & Delivery Times:We offer the following shipping options:
Standard Domestic Shipping: 5-7 business days
Express Domestic Shipping: 2-3 business days
International Standard Shipping: 10-20 business days (depending on destination)
International Express Shipping: 5-10 business days (depending on destination)
4. Shipping Fees:Shipping fees are calculated based on the weight, dimensions of the package, and delivery destination. Final shipping costs will be displayed at checkout.
5. Free Shipping:Free shipping is available on orders over [Amount, e.g., $100] for domestic deliveries.
6. Tracking Your Order:You can track your order using the tracking link provided in your shipping confirmation email or by logging into your Radyan Marketplace account.
7. Delayed or Lost Packages:While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances. If your package is significantly delayed or appears to be lost, please contact our customer service at sales@radyan.net
8. Customs, Duties & Taxes:For international orders, customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping fees.
9. Damaged or Missing Items:If your order arrives damaged or with missing items, please contact us within 7 days of delivery at sales@radyan.net with your order number and photos of the issue.
10. Address Changes:Please ensure your shipping address is correct at checkout. Radyan Marketplace is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
11. Returns & Exchanges:Please refer to our Return Policy for information on returns and exchanges.
12. Contact Us:If you have any questions or concerns about our shipping policy, please reach out to our customer service team at sales@radyan.net
Thank you for choosing Radyan Marketplace. We appreciate your business and strive to provide you with a seamless shopping experience.