At Radyan Marketplace, we are committed to delivering your order quickly, securely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. The information below reflects our current fulfillment process for customers within the United States.
Shipping Coverage
Radyan Marketplace currently ships to addresses within the United States.
At this time, we do not offer international shipping.
Order Processing (Handling Time)
Orders are processed within 1–3 business days after payment has been successfully received.
Processing includes:
- Order verification
- Product quality inspection
- Secure packaging
- Shipment preparation
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Please note that processing time is separate from shipping transit time.
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (EST) on a business day will begin processing the same business day whenever possible.
Orders received after 5:00 PM EST, on weekends, or on U.S. holidays will begin processing on the next business day.
Shipping Transit Time
After your order has been shipped, standard delivery typically takes 3–4 business days.
Transit time may vary depending on the destination, weather conditions, carrier operations, or other unforeseen circumstances.
Estimated Delivery Time
Most orders are delivered within:
4–7 Business Days
This estimate includes:
- Processing Time: 1–3 Business Days
- Transit Time: 3–4 Business Days
While we strive to meet these delivery estimates, actual delivery times may vary due to carrier delays, severe weather, holidays, or other events beyond our control.
Shipping Rates
We currently offer a Flat Rate Shipping Fee of $15.99 for all orders shipped within the United States.
Shipping charges are calculated during checkout and displayed before your payment is completed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Tracking Number
- Shipping Carrier
- Shipment Status
- Estimated Delivery Date
Tracking information may take up to 24 hours to become active after the carrier receives your package.
Shipping Address
Please verify that your shipping address is complete and accurate before placing your order.
Radyan Marketplace is not responsible for shipping delays or delivery failures caused by:
- Incorrect addresses
- Missing apartment, suite, or unit numbers
- Customer unavailability
- Carrier delays
- Weather-related disruptions
- Circumstances beyond our reasonable control
If an order is returned because of an incorrect address, additional shipping charges may apply to resend the package.
Multiple Shipments
Orders containing multiple items may occasionally be shipped separately.
If this occurs:
- No additional shipping charges will be applied.
- Separate tracking information will be provided for each shipment.
Shipping Delays
Although we work hard to deliver every order on time, delays may occur due to:
- Severe weather
- Peak holiday shopping seasons
- Carrier service interruptions
- High order volumes
- Natural disasters
- Other unforeseen circumstances
We appreciate your patience and will gladly assist you with tracking your shipment.
Lost or Missing Packages
If your tracking information shows your package as delivered but you have not received it, please:
-
Verify your shipping address.
-
Check around your property.
-
Ask neighbors or household members.
-
Contact the shipping carrier.
If you are still unable to locate your package, please contact our Customer Support team for assistance.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box
- Photos of the shipping label
Our team will review your request and provide an appropriate resolution as quickly as possible.
Incorrect Items
If you receive an incorrect item, please contact us promptly with your order number and photographs of the item received.
We will work quickly to resolve the issue through a replacement or another appropriate solution.
Shipping Restrictions
Certain products may have shipping limitations due to size, weight, or carrier restrictions.
Any applicable shipping restrictions will be clearly displayed on the product page or during checkout.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Radyan Marketplace
Email: sales@radyan.net
Phone: (213) 762-0466
Shipping & Returns Address:
10740 Tube Dr Unit #35 Hurst, TX 76053
Customer Support Hours:
Monday – Saturday
9:00 AM – 5:00 PM (Eastern Time)