1. Introduction and Return Window:
At Radyan Marketplace, we want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns for both defective and non-defective products within 30 days of the delivery date. To be eligible for a return, your item must be in new, unused condition, with all original packaging, accessories, and documentation included.
2. Return Shipping Costs and Fees:
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Defective or Incorrect Items: If you receive an item that is defective, damaged in transit, or not what you ordered, please contact us immediately. We will gladly cover the return shipping costs and provide a replacement or a full refund.
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Customer Remorse (Change of Mind): If you are returning an item because you changed your mind or ordered the wrong variant, you are responsible for paying the return shipping costs.
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Restocking Fees: We do not charge any restocking fees on returned items.
3. Non-Returnable Items:
For safety and operational reasons, we do not offer refunds on the following items unless they arrive defective or damaged:
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Products that have been opened, used, worn, or altered.
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Personalized or custom-made items.
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Digital products (such as e-books, software, or digital downloads).
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Clearance or final sale items.
4. How to Initiate a Return:
To request a return, please follow these steps:
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Contact Us: Email our customer support team at sales@radyanmarketplace.com within the 30-day return window. Please include your order number, the reason for the return, and clear photos if the item is damaged or defective.
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Receive Authorization: After reviewing your request, we will provide you with further instructions on how to send the product back to us.
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Ship the Item: Package the item securely to avoid damage during transit. All returns must be mailed to our primary facility: Radyan Marketplace Returns Department 10740 Tube Dr Unit #35 Hurst, TX 76053 United States
5. Refund Processing Timeline:
Once we receive your returned item at our facility, we will thoroughly inspect its condition. After the return is approved, we will process your refund. Please allow up to 10 days from the date we receive your return for the refund to be fully processed and credited back to your original payment method. You will receive an email confirmation once the refund has been issued.
6. Exchanges:
We gladly accept exchanges if you would like a different size, color, or model. Please contact our customer service team at sales@radyanmarketplace.com for assistance. Exchanges are subject to product availability, and standard return shipping responsibilities apply.
7. International Returns:
If you are returning an item from outside the continental United States, the shipping cost for the return is at your own expense. Any customs duties, taxes, or import fees paid on your original order are non-refundable.
8. Contact Information:
If you have any questions regarding our return process, please reach out to us:
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Email:
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Phone: +12137620466
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Address: 10740 Tube Dr Unit #35, Hurst, TX 76053, United States